Who we are
What is Universal Outsourcing?
We are a business process outsourcing (BPO) company that specialises in serving the Australian mortgage broking industry.
We offer a variety of industry-specific services that ultimately result in increased efficiency, significant cost savings, streamlined operations, and scalability for your mortgage broker business.
Founded by a team of experienced mortgage professionals
We understand the challenges and demands of the industry firsthand. That's why we've created a range of services from client services support to digital marketing experts that are designed to take care of the tedious, yet critical tasks that take up a mortgage broker’s valuable time, enabling you to focus on growing your business and serving your clients.
Our team is made up of highly-trained and experienced professionals
who have a deep understanding of the unique needs and challenges faced by mortgage brokers. We take pride in our work and are dedicated to providing top-notch service and support to each and every one of our clients.
Wondering how we can help you?
Here’s what we can do to take your business to the next level →
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Outsourcing certain tasks, such as administrative or back-office functions, can be more cost-effective than hiring contractors to perform these tasks.
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Remove the worry of employee screening & background checks, pre-employment skills testing, compliance, payroll services, and all the responsibilities that come with in-house recruitment.
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Outsourcing certain tasks can allow you to focus on core competencies and strategic priorities, which can increase efficiency and productivity.
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With access to additional resources, increased efficiency, and reduced costs, it positions a mortgage broker to scale up their operations more quickly and effectively.
Our Mission
Through our dedication to excellence, innovation, and customer satisfaction, we aim to be the leading offshore provider for outsourcing services in the mortgage broking industry.
Our Promise
Our vision
is to be Nepal's top employer of choice by fostering a positive and inclusive workplace culture that attracts and retains young talent in Nepal.
We believe that a strong company culture is the foundation of our success and drives exceptional service to our clients, and we strive to create a supportive and empowering work environment that promotes collaboration, innovation, and continuous learning.
Our values
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Excellence
We strive for excellence in everything we do by challenging ourselves to be better, keeping an open mind for change, and using data-driven results to continue to improve.
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Customer Satisfaction
Our top priority is ensuring that our clients are satisfied. We are dedicated to providing personalised, tailor-made solutions that are designed to meet our clients' unique needs and requirements.
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Respect
We value the ideas, opinions and contributions of our clients, partners and colleagues, and strive to build relationships based on mutual trust and understanding.
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Innovation
We are constantly looking for new and innovative ways to help our clients achieve their business goals and objectives.
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Integrity
We are committed to conducting our business with honesty and integrity, and we take pride in our ethical standards and practices.
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Accountability
We are committed to being transparent and honest, taking responsibility for our actions and decisions, and holding ourselves to high standards while delivering on our promises.
Our Culture
🤝 Inclusivity
We recognise that diversity is a strength and that it brings a wide range of perspectives, ideas, and experiences to the table. We strive to create a culture that is welcoming and respectful of all individuals, regardless of their age, race, gender, religion, sexual orientation, ability, or cultural background.
🚪 Creating opportunities
We are committed to creating opportunities for our employees to grow and advance within our organisation. We offer a range of professional development and training programs to help our employees develop new skills and continue to reach their full potential.
🔗 Sense of purpose
We are dedicated to fostering a sense of purpose in the workplace by encouraging employees to contribute their ideas and feedback, providing opportunities for social responsibility and community involvement, and recognising and rewarding employee contributions.
🔑 Succeeding together
We recognise the company's success is the result of the contributions and efforts of all our team members, and we strive to promote a culture of succeeding together through encouragement of team work, collaboration and a shared sense of purpose.